Web-based council services

EDDC tells us that they will not need as much space or as many office staff when they relocate as many services will be web-based.

So, what do you do when you need information urgently and this happens:

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which says:

“Due to an essential upgrade, all online benefits claim, setting up a direct debit on-line, change of address and search for Council Tax/Business Rates bands services will be offline from Friday 25 September 2015 at 2.45pm until Monday 28 September 2015 at 8.30am.”

In fact, it appears the whole EDDC site is offline, not just the services mentioned. Will planning application comments and public consultations, etc be extended to take account of this?

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