From a correspondent:
“We are now in week 3 of the new collection scheme.
Week 1 (heatwave): Collection day Tuesday. Reported missed collection Wednesday morning. Told Thursday afternoon it had been collected but it hadn’t. Chased and chased.
Week 2 (still heatwave): Complained again because we had thousands of maggots crawling all over our kitchen waste bin (having been stood in the sun for more than a week). Eventually collection made – but this was not the missed one – it was the next one.
Week 3 (today): Bins not collected again. Call centre clogged with calls from irate residents. EDDC apologetic – and say that there are hundreds of people calling to complain – but simply wringing their hands, not actually doing anything to fix it.
It’s funny, isn’t it, how EDDC PR dept can churn out PR after PR hyping what the council claims it is doing well – but not a peep out of them we residents deserve an apology and an explanation and details of an action plan to fix it.”