From a correspondent. Imagine if you are a new “silver surfer” when EDDC says most of its services will be offered online only!

“I started to look for where the minutes for the last Overview and Scrutiny meeting and agenda for the next one could now be found.

Answer – Nowhere!!!! Or at least not at first sight.

On the home page as it is displayed you can go to:
Planning
Recycling & rubbish
Licensing
Environmental maintenance
Council Tax
Benefits and support
Under this list is a full width slider with colour photographs advertising:

View a planning application (on your mobile)
Countryside education
Countryside volunteering
Local and Community Nature Reserves
Home safeguard
Open for business (a self-advert for this new website)
and below that some links to News and Events items.

Could I find ANYTHING about Committees? Heck no.

But eventually I found a “Show A-Z of more Services” line which when I clicked gave me some more headings:

Building control
Business and investment
Cemeteries
Community safety
Consultation and surveys
Council and democracy
Countryside
Customer services
Dogs
Elections and registering to vote
Emergency planning
Environment
Feedback and complaints
Food hygiene and safety
Freedom of Information and Data Protection
Grants and funding
Health and safety
Homelessness
Housing
Jobs and careers
Noise
Parking
Parks, gardens and recreation
Pest control
Property services
Public toilets
Regeneration projects
Seaside
Sidmouth folk week
Visit

Did you spot it? No sign of the word Committee – but with some intelligent guessing I clicked on “Council and democracy” (“Find out who your councillor is, how the council operates and agendas for meetings”) and then “Committees and Meetings” and then “Overview and scrutiny committee” and then “Minutes” and then the date and hey presto, like magic (a very slow, and unimpressive type of magic though) there they were.

What exactly does this say about the importance of councillors and the meetings they attend which make the decisions when they are buried like this. And I am pretty Internet savvy and yet I had difficulty finding the link – so how will people who are not experienced with navigating websites hope to find it???

Of course I could have put “overview scrutiny” in the search box and found the O&S Committee quickly by that route. And some people will use search immediately. But some doddery old fools (like me) will try to navigate to the page and have significant difficulties in finding it when it is hidden and so many levels down.

The “old” web site may have looked tired, but the alphabetic index at the top was intuitive and enabled you to find what you wanted fairly quickly. By comparison, this “new” website may be built on new technology, but is ease of use is very poor indeed.”