“Complaints about care provided in people’s homes rose by a quarter over the last year, while those about care homes increased by a fifth, a report has found.
The local government ombudsman (LGO) received 2,969 complaints and inquiries about adult social care in 2015-16, up 6% on the previous year.
Of those, there was a 21% rise in complaints about residential care homes, while complaints about home care rose by 25%.
The report comes after the King’s Fund warned earlier this week that councils could face legal challenges from families for failing to provide good quality and appropriate care to the disabled and elderly.
The LGO found themes across the complaints it received on home care, including staff failing to turn up, being late, not staying long enough or cancelling visits.
Some people received visits from too many different carers, while there was also poor record-keeping.
East Devon Watch 