From an East Devon Correspondent:-

‘The Only One’!

This is a recommendation for East Devon Watch readers who have not yet viewed the ITV drama, ‘Mr. Bates –vs- The Post Office’, to add this 4-part series and the accompanying 1-hour factual documentary (…The Real Story) to their ‘must watch’ list for 2024.

This series aims to, again, draw public attention to one of the greatest miscarriages of justice in British history, by focusing on the lives of a handful of sub-postmasters who were key players in bringing the ongoing Post Office Horizon IT scandal to light.

Alan Bates, a north Wales sub-postmaster, established the Justice for Sub-postmasters Alliance after being repeatedly told by Post Office officials/regulators that he was ‘The Only One’ having problems with a newly installed Post Office Fujitsu IT system. Despite this, a handful of sub-postmasters throughout the country contacted each other and quickly found that they were NOT ‘the only ones’! Witness statements presented to the public enquiry (not due to be the finalised until 2025!) repeat the same phrases over and over again – i.e. ‘I was told that I was the only one that had this problem with the Post Office IT system!’

This persisted for almost two decades, from 1999 to 2015, engulfing the lives of over 700 sub-postmasters, who were prosecuted for theft, false accounting and fraud, resulting in unjust losses of their livelihoods, termination of their contracts and businesses, bankruptcy, wrongful imprisonment, suicide and serious mental health issues at the hands of an organisation who, seemingly, paid no attention to their voices, professional opinions or pleas for assistance, preferring to continuously endorse and favour a faulty Fujitsu IT system.

Many sub-postmasters were so traumatised that they remained anonymous and some, (around 50) having now seen this week’s mass media reaction, are coming forward to add to the numbers whose lives were ruined by this shocking injustice. Such miscarriages of justice seem to take a lifetime to be fully rectified and many sub-postmasters have died never having ‘cleared their names’ or been proved not guilty.

By insisting that these Post Office employees were ‘the only ones’ to have IT problems created feelings of isolation, shame, loneliness and hopelessness for these victims, making them reluctant to publicly speak out, which contributed to the prolonged torment of this scandal for so many years. Some were stigmatised within their local communities, labelled as criminals being afraid to venture out and be confronted by finger-pointing and abuse. Those who attempted to defend themselves and fight the false accusations found it impossible to access information and evidence that could prove their innocence, leaving them with no choice but to plead guilty to ‘soften the blow’!

The public believed that The Post Office was a national trusted brand, being a prestigious company with a high reputation – but within its senior management teams there was a flawed culture that the Post Office systems were infallible, making any criticism unwelcome. In 2021 when the Court of Appeal cleared some former sub-postmasters, the Lord Justice stated that the Post Office “effectively steamrolled over any sub-postmaster who sought to challenge its accuracy”.

It seems disrespectful (even offensive) to liken or compare such a massive miscarriage of justice to any other failures experienced by the general public – but sadly too many ordinary people regularly encounter similar arrogance and lack of empathy when communicating with management teams within large powerful corporations or national and local government regulatory authorities, who, like the Post Office, are organisations that are (rightly or wrongly) nationally trusted and revered by the public.

The lessons that must be learned from this dreadful Post Office scandal are that those who hold the power to make decisions do not always get everything correct and professionals and politicians alike would do well to listen to the people in their communities who can offer sound judgments. There are volumes of community associations throughout our country who have formed to offer well-founded counsel and advice for the benefit of local communities – but too often they are rebuffed by those purporting to represent their views.

Many hundreds of local residents have lost count of the times that they have heard the phrase “You are the only one objecting to this matter”, when they have contacted organisations like their local authority environmental and planning professionals, local politicians of varying colours, the Environment Agency and South West Water regarding serious planning and environmental issues that if not addressed could have serious detrimental effects on their communities.

However, despite warnings from local communities of the consequences of building on permeable green fields in the light of future climate change, local businesses and homes are suffering devastating flooding, wading through raw sewage in their streets and homes. The privatised water authorities have failed to invest adequately in vital infrastructure to protect our homes, our communities, our beaches and our waterways, preferring to pay excessive salaries to senior managements and shareholders! Electricity power outages halt the effectiveness of the critical pumps that can barely control the flooding from excessive over-development that was granted planning permission for economic benefits, whilst disregarding the voices of the people who pointed out the fallacy of ignoring the environmental warnings.

Over a 10 year period many local environmentalists have been repeatedly ignored by regulatory authorities looking to flatter their own green credentials. When locals have recommended caution in controlling the excessive development of massive, industrial bio-digester facilities near to residential homes, they are met with the phrase ‘You are the only one who has complained’ whilst the stinking odours and intolerable noises that have blighted hundreds of residents’ lives continue unabated – but apparently decision-makers concur that the economic gains and benefits for a few local landed- gentry outweigh the detrimental social and environmental effects on the communities.

This ITV drama has certainly created a vehicle to channel public outrage, which might, hopefully, bring this dreadful sub-postmaster scandal to a hasty resolution for so many victims.

The final words are dedicated to Alan Bates and the hundreds of sub-postmasters affected by this despicable scandal and there is no doubt that local communities up and down this entire country will want to send their support, in the hope that all the victims will find comfort in knowing that they are NOT ‘The Only One’!