Still in place for 2,500 households

23/05/2024 www.southwestwater.co.uk 

“We’re working around the clock to resolve the situation for the 2,500 households impacted across the Hillhead supply area.

“Our number one priority is the health and safety of our customers. Yesterday (22 May) over 40 South West Water crews began delivering bottled water to properties across the boil water notice area.  

“Bottled water stations in Broadsands, Freshwater Quarry and Churston remain open between 7am and 9pm every day. On Tuesday (21 May), a drop-in centre opened in Brixham, which is open to customers with questions regarding compensation and support available to affected households.

“Our community van is back in Kingswear today from 12-5:30pm, you can find us parked up on Brixham road off the B3205. The team will be able to help with any queries or concerns you have following the boil water notice.

“Our operations teams are working tirelessly to eliminate any traces of cryptosporidium, and we are continuing to flush and clean the system. We will not lift the boil water notice for those affected until we and our public health partners are absolutely satisfied it is safe to do so.

“Separately, investigations into the damaged air valve installation on private land, which we believe to be the cause, are ongoing.

“We are hugely grateful to our customers for their kind support to our teams that are out trying to fix the issue and support our customers in the local area as quickly as possible.”