Recall that EDDC is planning to go-it-alone for broadband distribution in East Devon. Will EDDC or the broadband provider pay the automatic compensation if the service goes down? If it is EDDC it would mean that all of us would end up paying for outages!
“Ofcom, the communications watchdog, has said BT and other operators will have to pay consumers and businesses when they are cut off or have slow broadband.
Mr Moore said: “I would welcome automatic payouts, but it depends on the amount of compensation. What we were offered was pittance. We are still being massively affected.”
Under the current system for telecommunications, customers have to make a claim for compensation rather than receive an automatic payout.
The new ruling is likely to be similar to automatic compensation schemes imposed on utility companies in which customers receive discounts when there is a problem.”
East Devon Watch 