“New home owner in Exeter fumes over frustrations with Redrow”

“A disgruntled new home owner has spoken of his frustration at still waiting for his warped front door to be replaced after more than a year and having to contend with many other issues in his property.

Jamie Leaman moved into a two-bed house in Bishops Court – a housing development next to Sandy Park, Exeter – in July 2017 with his partner and their 12-year-old daughter.

Problems which have had to be corrected include a ‘leaky oven’ which had to be replaced and caused damage to a fitted kitchen cupboard; missing plasterboard tape which means joins are now visible; the back door handle had to be replaced because it was loose and had issues with the locking mechanism; and an incorrectly fitted bath panel has required replacing.

In January 2018, Jamie, 42, reported to Redrow he had a problem with his front door, and is still waiting for the issue to be resolved. Redrow have responded saying they are working with him to come to a resolution. …”

Jamie, who lives in a shared ownership property, claims there are also many other residents who live in Bishops Court who have also encountered problems with their homes.

He said: “There is a Bishops Court Facebook forum page where quite a few people have complained about Redrow. Someone said they wished they have never moved here. It doesn’t seem to matter if you live in a shared or full ownership home; the problems are the same. …”