Affordable housing: cause and effect?

Do you think these two things might be linked?

CAUSE?

“Redrow hit by shareholder revolt over bosses’ bonuses and controversial new chairman”

… Former boss and founder Steve Morgan, 66, will still be entitled to bonuses, even though he has retired.

He has a 20 per cent stake in the company worth £422million.

There has also been anger at former chief executive Tutte, 63, becoming executive chairman, in breach of City rules for best practice in the boardroom.

Tutte is not considered independent enough because of his previous years at the company.

It prompted investor advisory services Glass Lewis and ISS to urge shareholders to oppose both changes. …”

https://www.thisismoney.co.uk/money/markets/article-7657339/Redrow-hit-shareholder-revolt-pay-controversial-new-chairman.html?

EFFECT

“Affordable homes built at ‘pitiful’ rate despite increase

The number of affordable homes built in Britain has risen for the second consecutive year but analysts warned that the current level of housebuilding remained woefully inadequate.

Sixty thousand homes classed as affordable were supplied between April 2017 and March last year, according to official figures. While this is an improvement on the 43,473 built in 2015-16, it is still below the ten-year average of 62,400.

Affordable housing includes properties for social rent, shared ownership and other intermediate tenures. In 2017 the government set up a £7 billion fund to increase the supply of affordable homes by 40,000 within four years. As chancellor, Philip Hammond promised £3 billion to fund an extra 30,000 affordable homes through the scheme this year.

Scotland supplied the most affordable homes per person last year, at about 16 homes per 10,000 people.

England produced 8.5 homes per 10,000 people, although this was an improvement on six per 10,000 people in 2015-16. At 47,100, the number of affordable homes built in England last year was below the long-term average of 50,800. Wales also dragged on the long-term average, while Northern Ireland and Scotland registered growth.

The government also promised that 300,000 homes a year would be under construction by the middle of the next decade to increase affordability, but the present rate is about 220,000. Analysts have warned that the government will only hit its target if it increases funding for affordable housing because it can no longer rely on the private sector.

Marc von Grundherr, director of Benham and Reeves, an estate agency, said: “Just 60,000 homes delivered in a year and no change in the level of social housing in a decade is pitiful.

“Affordability is an issue not just in the London market but nationwide, and an issue that is largely exacerbated by a failure to build more homes at all levels to keep pace with a growing population and an increase in buyer demand. We must build more and this, in turn, will help boost affordability.”

Last month L&Q, one of Britain’s leading builders of affordable homes, withdrew from the market citing a “serious downturn” due to persistent uncertainty surrounding Brexit.

Source – TIMES (pay wall)

“New home owner in Exeter fumes over frustrations with Redrow”

“A disgruntled new home owner has spoken of his frustration at still waiting for his warped front door to be replaced after more than a year and having to contend with many other issues in his property.

Jamie Leaman moved into a two-bed house in Bishops Court – a housing development next to Sandy Park, Exeter – in July 2017 with his partner and their 12-year-old daughter.

Problems which have had to be corrected include a ‘leaky oven’ which had to be replaced and caused damage to a fitted kitchen cupboard; missing plasterboard tape which means joins are now visible; the back door handle had to be replaced because it was loose and had issues with the locking mechanism; and an incorrectly fitted bath panel has required replacing.

In January 2018, Jamie, 42, reported to Redrow he had a problem with his front door, and is still waiting for the issue to be resolved. Redrow have responded saying they are working with him to come to a resolution. …”

Jamie, who lives in a shared ownership property, claims there are also many other residents who live in Bishops Court who have also encountered problems with their homes.

He said: “There is a Bishops Court Facebook forum page where quite a few people have complained about Redrow. Someone said they wished they have never moved here. It doesn’t seem to matter if you live in a shared or full ownership home; the problems are the same. …”

Squatters in Persimmon and Redrow homes that buyers can’t move into “because access road not completed”

“SQUATTERS have invaded brand new £300,000 houses after a legal ruling banned residents from moving into their own homes.

The luxury family homes, which have already been bought, are still unoccupied after a bitter row over an access road erupted. …

… Developers Persimmon and Redrow are jointly building 500 properties on the Yew Tree Hill estate, which is on the outskirts of Droitwich, Worcs.

But a dispute broke out last February between the companies and Wychavon District Council.

Planners had initially agreed for 188 finished homes to be occupied before an access road on the A38 leading to the estate was completed.

But the council became concerned the roadworks were not on track to be finished properly so it took the developers to court.

They then secured an injunction banning any more people from moving into the properties until the access road was widened.

Residents say no new homes have been built for months and the completed houses have become a haven for squatters.

‘THEY’VE LIED TO US’

Retired police officer Mark Naylor, 52, who moved into one of the first homes with wife Dawn, 51, in December 2017, said: “There has been crime on the estate with people breaking into unoccupied houses.

“Vans have turned up with people trying to break down fencing and get inside to try and take whatever they can.

“Homeless people are sleeping rough in the houses.

“I do feel sorry for people who have put down deposits but can’t move in.

“Persimmon are happy for the residents to just soldier on. They’ve lied to us.”

‘OVERRUN WITH SQUATTERS’

Another resident living in the finished side of the development added: “It’s a nightmare.

“The estate is being overrun with squatters and gangs targeting the empty houses.

“Sometimes at night you can hear them trying to snap the locks on the fences around the empty houses and sometimes the sound of glass breaking.”

The resident says “squatters and undesirables” have “exploited the window of opportunity created by the legal row”.

They added: “It must be torture knowing you’re dream home is being abused by squatters and rough sleepers while you’re powerless to do anything to stop it.

“It’s not right. The developers aren’t interested and the people who already live here and those waiting to move in have been hung out to dry.”

https://www.thesun.co.uk/news/8209327/squatters-take-over-new-homes-droitwich-yew-tree-hill/

Wain Homes, Redrow, Persimmon – more local horror stories

One home selling for £50,000 less than bought for after 10 months to escape it (Wain Homes, South Molton); one family moved out for 3 weeks at their own expense as the house was unliveable in (Redrow, Exeter) and one home allegedly still has 120 problems 5 years after moving in (Persimmon, Exeter).

https://www.devonlive.com/news/new-build-horror-home-stories-2177182

“Help to buy” – or help to rip off?

“Britain’s biggest housebuilders have doubled the average profits they make from each home since the Help to Buy scheme was launched.

Analysis by The Times reveals that the top five builders in Britain are making an average profit of £57,000 on each house they sell, compared with a mean average of about £29,000 in 2007.

Barratt, the biggest builder, is making almost double the amount of profit compared with ten years ago but is building only 411 more homes. Another builder, Bellway, is making more than £58,000 profit a house compared with a little more than £30,000 in 2007 but is building 2,000 fewer homes.

At the time of its launch in 2013, it was hoped the scheme would stimulate house-building. When it was extended in 2014, Mark Clare, then chief executive of Barratt, said: “Britain urgently needs more homes and by setting out a longer-term framework for Help to Buy this announcement will enable the industry to deliver just that.” Yet figures show that the total number of new houses delivered has barely changed since the introduction of the scheme.

The profits last year have been compared with 2007 because this was the last full year that housebuilders were at their peak before the financial crash. Annual pre-tax profits were divided by the number of homes built in each year to reach a “profit per house” figure.

Britain is facing its worst housing crisis in generations, with ownership at a 30-year low and a record 1.8 million families with children renting privately.

Housebuilders were quick to point out that underlying growth will have boosted profits, with house prices having risen by 23 per cent across the UK since 2007. They also noted that they were paying huge amounts back in debt each year at high interest rates before the financial crash, compared with today, when they have millions in cash at the end of each year.

However, analysts believe that a large driver of profits is the government’s Help to Buy scheme, which supports about 40 per cent of housebuilders’ sales. Robin Hardy, an analyst at Shore Capital, believes that housebuilders would be making £22,000 less in profit on each house built for first-time buyers if Help to Buy was not in place. “We reckon that homes sold through Help to Buy are 53 per cent higher than in June 2013, whereas house price figures from Land Registry or Nationwide suggest that across all first homes it’s more like 19 per cent,” he said. “That suggests that someone is gaming the system.”

Neal Hudson, a housing expert at Resi Analysts, said that shareholders had become “the main priority” for housebuilders since the financial crash. “The over-arching factor has been big pressure from the City,” he said. “The priority for them is profit margin not the number of homes built.”

Persimmon, Britain’s second-largest housebuilder, made an average profit of just over £60,000 on each house it built in 2017. In 2007 the figure was £36,787. It built only 138 more homes.

The housebuilder made pre-tax profits of £966 million in 2017 and has a war chest in net cash of £1.3 billion. Jeff Fairburn, its chief executive, was paid £75 million in a bonus scheme last year, which was more than the highest paid banking executives on Wall Street.

Lord Best, vice-chairman of the all-party parliamentary group on housing, said: “These bumper profits come at a time of growing recognition of the catalogue of failings of major housebuilders: poor design, miserable space standards, defective workmanship, delaying development to keep prices high . . . and exploiting a loophole in the planning process to renege on their obligations to include affordable homes in their developments.”

However, developers said the type of product they build has changed, with far fewer flats and a much tighter control over what type of land they buy.

A Home Builders Federation spokesman said: “House building is cyclical. After the financial downturn companies posted big losses and had to make huge writedowns on the value of their land. Many companies disappeared. Since 2013 output has increased by 74 per cent, an increase that as well as providing desperately needed homes has given the economy a huge boost.”

Source: The Times (pay wall)

“MP back plan for ombudsman to resolve new homes disputes”

“The government is under pressure to set up an independent ombudsman with the power to order housebuilders to pay out up to £50,000 or even reverse a sale, following reports of new-home buyers lumbered with defective properties.

A group of MPs and peers has called on the government to make it mandatory for housebuilders to belong to the proposed scheme, which would be free for consumers and offer a quick resolution to disputes. The scheme would be funded by a levy on housebuilders, with larger ones such as Berkeley Group, Persimmon, Barratt, Galliford Try, Redrow and Bovis Homes, paying more than small and medium-sized firms.

A report, Better Redress for Home Buyers, by the all-party parliamentary group for excellence in the built environment, highlights the confusing landscape buyers face when trying to resolve building defects, not helped by a plethora of warranties, housebuilding codes and complaints procedures.

It says the proposed ombudsman should be able to order payouts of up to £50,000 so buyers are not left out of pocket. Disputes over larger sums might have to be settled in court, but the report adds: “In certain extreme situations the new homes ombudsman should be able to reverse the sale.”

People have no idea that when they buy a new home directly from the developer, they have no access to redress.

The recommendations come after a scandal over the poor quality of new homes built by Bovis, while other housebuilders have also faced similar complaints.

A recent survey by the Home Builders Federation and the main warranty provider, NHBC, showed that 98% of new-home buyers reported snags or bigger defects to their housebuilder after moving in.

The parliamentarians have proposed a snagging app that would enable buyers to photograph defects and send them to the builder, monitor the progress of complaints and go to the ombudsman if needed.

Dominic Raab, the housing minister, said this week that the “vice-like grip” of the big developers must be broken to boost the building of affordable homes.

Lord Best, vice-chair of the all-party group, says: “Buying a new home is stressful enough, but buying a defective one, as we heard from witnesses, can take a toll on people’s wellbeing as they wrestle with a Kafkaesque system seemingly designed to be unhelpful.”

The proposed scheme would be modelled on the property ombudsman, to which all estate agents must belong. If they are struck off, they can no longer trade.

Katrine Sporle, the property ombudsman, says: “New homes should be covered by an ombudsman. People have no idea that when they buy a new home directly from the developer, they have no access to redress.”

The proposed scheme would cover the first two years following a house purchase when housebuilders are liable for defects, while subsequent problems would be down to the warranty providers.

The report says: “Affected homebuyers are exasperated not so much by the existence of defects but by a builder’s failure or even refusal to put them right. Submissions we received described how buying a new home had been ‘the worst decision of their life’; how it was like ‘going through hell’ as the complaint passed between housebuilders and warranty providers; and how fighting for redress was taking a toll on their health.”

The proposals have been presented to the ministry of housing, communities and local government as part of its consultation on a single housing ombudsman.”

http://flip.it/716e6t

Redrow posts record profits

“Housebuilder Redrow recorded record profits and revenues after completing it highest ever number of homes in the first half of its financial year.

The figures

Profits before tax rose by 26 per cent year-on-year in its first-half accounting period to hit £176m. Revenues rose by 20 per cent to £890m.

Legal completions from by 14 per cent to 2,811 during the period, while order books were up by five per cent year-on-year at £1.05bn….

Why it’s interesting

This time last year Redrow was chasing Bovis Homes for a merger. That fell through after Bovis rejected their advances, so the FTSE 250 firm has had to look for growth through other means.

The Flintshire-headquartered builder has since defied the slowdown in house prices to post a string of strong profits.

Economists are not confident about the state of the UK housing market, after an extended period of real wages being squeezed and uncertainties around the Brexit process.

What Redrow said

Steve Morgan, chairman of Redrow, said: “Reservations in the first five weeks of the second half have been in line with the strong comparable period last year. We entered the second half with a record order book, and customer traffic and sales remain robust.

“Given the strength of both our order book and land holdings, together with the robust sales market, our growth strategy remains on track. This gives me every confidence it will be another year of significant progress for Redrow.”

Why it’s interesting

This time last year Redrow was chasing Bovis Homes for a merger. That fell through after Bovis rejected their advances, so the FTSE 250 firm has had to look for growth through other means.

The Flintshire-headquartered builder has since defied the slowdown in house prices to post a string of strong profits.

Economists are not confident about the state of the UK housing market, after an extended period of real wages being squeezed and uncertainties around the Brexit process.

What Redrow said

Steve Morgan, chairman of Redrow, said: “Reservations in the first five weeks of the second half have been in line with the strong comparable period last year. We entered the second half with a record order book, and customer traffic and sales remain robust.

“Given the strength of both our order book and land holdings, together with the robust sales market, our growth strategy remains on track. This gives me every confidence it will be another year of significant progress for Redrow.”

Why it’s interesting

This time last year Redrow was chasing Bovis Homes for a merger. That fell through after Bovis rejected their advances, so the FTSE 250 firm has had to look for growth through other means.

The Flintshire-headquartered builder has since defied the slowdown in house prices to post a string of strong profits.

Economists are not confident about the state of the UK housing market, after an extended period of real wages being squeezed and uncertainties around the Brexit process.

What Redrow said

Steve Morgan, chairman of Redrow, said: “Reservations in the first five weeks of the second half have been in line with the strong comparable period last year. We entered the second half with a record order book, and customer traffic and sales remain robust.

“Given the strength of both our order book and land holdings, together with the robust sales market, our growth strategy remains on track. This gives me every confidence it will be another year of significant progress for Redrow.”

http://www.cityam.com/280180/housebuilder-redrows-revenues-and-profits-rise-record

Help-to-buy helps developers much more than buyers

Owl says: But isn’t that what this government and our council wants?

Housebuilder Redrow says it’s looking forward to working with government to consider the future of the help-to-buy subsidy scheme beyond 2021. You bet it is. Since former chancellor George Osborne in 2013 committed to helping homebuyers purchase new properties with a deposit of only 5%, Redrow has reported record profits every year.

The latest annual numbers – and a share price that has improved threefold since 2013 – shows how wonderful life has become for big housebuilders. You’d almost think Redrow was producing high-tech consumer gadgets. Operating margins are running at 19% and return on capital employed has hit 26%. About 40% of its private sales are to help-to-buy purchases, which is typical for the sector.

After an improvement of a quarter in pre-tax profits to £315m, the company hiked its dividend by 70% and said there’s plenty left in the tank. Profits will rise to about £430m by 2020 and the dividend can be almost doubled again “subject to market conditions remaining unchanged”.

The obvious question is why on earth the government, having spent £4.6bn already, would wish to continue with help to buy after 2021. Yes, the scheme has allowed some people to buy homes who would not otherwise have been able to do so, but the clearest beneficiaries of the stimulus to prices have been housebuilders’ shareholders and executives.

Back in 2013, one justification was the limp state of the mortgage market. That no longer applies. The banks are well-capitalised, high loan-to-value mortgages have returned and the Bank of England these days frets about too much lending, not too little.

Osborne’s other argument was that more demand for houses would increase supply. The numbers suggest modest success, even if some of the increase would have happened anyway. But the point now is that withdrawing help to buy overnight wouldn’t obviously cause the housebuilders to down tools for fear that non-subsidised houses would sell for slightly less. A return of capital of 26% is splendid but it is still worth getting out of bed for 15%.

Before ministers commit to renewing help to buy on the same terms, they should recall the warning by Lord King, former governor of the Bank of England, in 2014: “This scheme is a little too close for comfort to a general scheme to guarantee mortgages. We had a very healthy mortgage market with competing lenders attracting borrowers before the crisis, and we need to get back to that healthy mortgage market … We mustn’t let this scheme turn into a permanent scheme.”

Ditching help to buy outright in 2021 may be undesirable since there is a fair case that first-time buyers still deserve a leg-up. But, as even wiser housebuilders concede, too many houses qualify for help to buy. Current ceilings are set at £600,000 and 20% of the value of mortgage. Both figures could usefully be cut in half before the scheme becomes an addiction.”

https://www.theguardian.com/business/nils-pratley-on-finance/2017/sep/05/help-to-buy-scheme-buyers-builders-subsidy

Those “poor” developers get richer

“[Redrow’s] Pre-tax profits rose 26 per cent to £315m in the year to the end of June, Redrow said today, against revenues of £1.66bn, up 20 per cent on last year’s figures.

Legal completions – the number of homes bought – rose 15 per cent to 6,416, while its order book rose 14 per cent to £1.1bn. Average selling price increased seven per cent to £309,800.

Meanwhile, its number of outlets increase three per cent to 132, while it added 5,419 plots to its land bank.

So good was its performance, it has raised guidance to turnover of £2.2bn by 2020, while pre-tax profit is expected to hit £430m. Dividend will rise to 32p per share.

Today it hiked its dividend by 70 per cent to 17p. Shares rose 5.8 per cent to 655.9p in the first minutes of trading.”

http://www.cityam.com/271378/redrow-has-hiked-its-dividend-70-per-cent-after-profits

Who will help people in sub-standard new build homes?

“There are rising concerns that the rush to build new homes is causing housebuilders to cut corners. Many firms have set tough targets to cash in on huge demand.

There are rising concerns that the rush to build new homes is causing housebuilders to cut corners. Many firms have set tough targets to cash in on huge demand — and meet the Government’s pledge to build 200,000 new homes a year.

Thousands of victims of poor workmanship have formed groups on social media websites such as Facebook, including Taylor Wimpey Unhappy Customers, Avoid Persimmon Homes and Bovis Homes Victims Group.

Hundreds have posted on Snagging.org — named after the jargon builders give to the task of finishing a project — citing problems such as creaking floors, scratched windows and stained carpets.

Campaign groups want a new homes ombudsman who can step in when families are let down. Buyers should also be given a chance to inspect their new-build before being handed the keys, they say.

Paula Higgins, chief executive of HomeOwners Alliance, says: ‘You have more consumer protection when you buy a toaster.

‘The industry is tilted too far in favour of developers, and the complaints system is too confusing.’

A report by the All-Party Parliamentary Group for Excellence in the Built Environment found more than nine in ten buyers report problems to their builder.

Oliver Colvile, chairman of the parliamentary group and Conservative MP for Plymouth Sutton and Devonport, says: ‘There have been too many reports of new homes that are quite simply uninhabitable.

‘We need to ensure there is a clear process whereby developers can be held to account and are responsible for correcting any below-par workmanship as soon as possible.’

Britain’s biggest house builders nearly all reported soaring profits last month. Persimmon reported a pre-tax profit of £783 million for 2016 — a 23 per cent increase on 2015.

Barratt Developments saw a 20.7 per cent rise to £682.3 million, Bellway a 36.5 per cent rise to £492 million, Redrow a 35 per cent rise to £140 million and Taylor Wimpey a 21.5 per cent rise to £733.4 million.
Bovis reported a 3 per cent fall in profits but still made £154.7 million.
Bovis has been forced to set aside £7 million to compensate buyers who have complained about the poor quality of its homes.

In January the firm was revealed to have offered up to £3,000 to buyers who moved into their houses by December 23 as it struggled to meet targets.
Sales have been boosted by the Government’s Help to Buy scheme, which has helped 100,284 first-time buyers onto the property ladder since 2013.
All the firms reported an increase in both the number of homes built and average selling prices. …

… A spokesman for the National House Building Council says: ‘We carry out spot check inspections at key stages during construction… [but] the builder is responsible for ensuring homes conform to building regulations and our standards.’

A Taylor Wimpey spokesman says: ‘We recognise that we do sometimes get things wrong, but we are committed to resolving those issues.’
A Bovis spokesman says: ‘We are putting more resource into customer care and reviewing our processes to ensure a focus on quality.’

http://www.dailymail.co.uk/money/article-4314028/Who-help-families-forced-live-half-built-homes.html

Bovis … creek … no paddle?

Bovis is currently constructing all over East Devon, including in large numbers at Axminster, Seaton and Cranbrook.

The company has recently seen the creation of the Bovis Homex Victims Group Facebook site:
https://eastdevonwatch.org/2016/09/08/bovis-homes-victims-group-facebook-page/

Could it be that this has also contributed to their woes?
https://eastdevonwatch.org/2016/12/23/axminster-and-cranbrook-slums-of-the-future-says-councillor-hull-whilst-councillor-moulding-says-nothing/

A City attempt to lay the foundations of a £5bn merger of Bovis Homes and Berkeley Group is on shaky ground, with Berkeley understood to have rejected the idea.

Schroders, Bovis’ biggest shareholder, wrote to Berkeley proposing an all-share merger following a difficult trading period for Bovis which claimed the scalp of its chief executive David Ritchie.

Bovis had issued a surprise profit warning at the end of 2016, saying that pre-tax profits were likely to be flat this year at between £160m and £170m, below analyst predictions of £180m, due to a slowdown in the rate of building and sales in December.

The string of events prompted Schroders to target a merger with Berkeley, which mostly builds homes in London and the South East. Bovis’ activity is also concentrated on that area.

But Berkeley sources said the company had dismissed the call, instead choosing to concentrate on growing through partnerships with the likes of the National Grid, with whom it signed a £700m joint venture to develop new homes on disused land owned by the power provider in 2014, rather than mergers.

Other housebuilders, such as rivals Redrow or Persimmon, could still be in the frame to buy Bovis, which has struggled in recent months with slowing sales of its homes amid wider market uncertainty.

Berkeley itself has not been immune to a slump in the market: last month it amended its five-year dividend plan to return some cash through share buybacks instead. It also said in December that the number of reservations for its homes had fallen by a fifth since the referendum, signalling the impact of the slowing London property market on the company.

It hit out at Government policy which it said was increasing demand rather than supply, saying while it had helped in some areas, it was having “a negative effect on the capital”.

Schroders declined to comment on the terms of its proposals.”

http://www.telegraph.co.uk/business/2017/01/22/merger-bovis-berkeley-shaky-ground/

“Builders make billions as housing crisis escalates”

… Multi-million pound executive pay
The rewards enjoyed by bosses are significant.

As well as their £141m wages, Tony Pidgley and Rob Perrins of Berkeley are also sitting on shares in the company worth £440m.

They are not alone. Two executives at Persimmon, another of Britain’s biggest house builders, have shares worth at least £105m as part of their company incentive plan.

Our investigation – published days after the Chancellor Philip Hammond announced more than £5bn of government money would be spent increasing affordable homes and speeding up house building – also shows that Taylor Wimpey CEO Peter Redfern has been paid more than £24m in the past five years. …

… Planning documents kept secret
Previous in-depth reporting by the Bureau highlighted how the UK’s planning system allows developers to reduce their affordable homes targets while keeping their justifications secret.

Developers carry out financial viability assessments for their proposed developments, which often conclude that meeting the affordable housing targets set by local authorities would reduce their profits to a point that the scheme would be worth their while. However those assessments are kept confidential, with even councillors unable to see them.

In order to make sure schemes goes ahead, the local authorities typically reduce their targets or accept payment from the developer in lieu of the affordable homes. That money is supposed to be invested into social and community projects, or the council’s own affordable housing schemes. …

https://www.thebureauinvestigates.com/2016/11/27/uk-housing-crisis-house-prices

Redrow homebuyers beware

PROBLEM

We reserved a new-build, off-plan, home at a local Redrow development at West Malling in Kent earlier this year, after accepting an offer on our house.

Unfortunately, a couple of weeks ago, our buyer pulled out at the 11th hour. Redrow decided immediately to put our reserved house back on the market.

During the construction, Redrow offered us a variety of upgrades such as nicer kitchen units, fancier sanitary ware etc, to which we agreed. These decisions had to be made by certain stages in the build or you lose the option. On this basis, we paid around £4,000 for our upgrades, but since the sale fell through, Redrow has told us we won’t receive any of this back.

Further to this, they are marketing the house at an increased price compared with the other identical homes in the development, to take into account the upgrades that have been installed. We have obviously lost the £500 reservation fee, but where do we stand in terms of the £4,000 we have invested in the house, whether they sell it or not?”
MS, Kent

ANSWER

Given how often house purchases fall through, it’s a brave person that invests £4,000 in a home that they don’t own.

Initially, Redrow stuck to the line that all your payments were non-refundable. “Once products are ordered and paid for, cancellations and refunds are unable to be accepted and this is made very clear through the terms and conditions which buyers are required to agree to before being able to make any MyRedrow (upgrade) purchase,” it said.

However, just as we asked for a copy of the terms and conditions with a view to getting a lawyer to look at them, it emerged that the local sales manager had decided that you would, in fact, be getting your £4,000 back, and this has now happened. It may be coincidental timing, or not.

Other Redrow home purchasers may want to reflect on this experience. We would advise buyers to wait until they exchange contracts before paying for any upgrades, otherwise you leave yourself open to losing any payments made.

https://www.theguardian.com/money/2016/dec/05/redrow-new-build-upgrades-cost-refund

Redrow profits up for third year in a row, revenue up 20% to £1.38 billion

” … FTSE 250 housebuilder Redrow continues to shrug off fears of a post-Brexit slowdown, looking forward to ‘another excellent year’ in 2017 after clocking up its third straight year of record results in the 12 months to June 30.

Redrow is the FTSE 250’s top riser this morning, with shares up 6.45 per cent or 24.80p to 409.10p.

The Flintshire-based firm reported a 23 per cent surge in pre-tax profits to £250 million for the year to June 30 after revenues rose 20 per cent to £1.38 billion, with average selling prices of homes up 7 per cent to £288,600.

Redrow said it had £807million worth of private orders at the start of the financial year, up 54 per year-on-year.

Steve Morgan, Redrow’s chief executive, told the BBC today he had ‘not seen any blip whatsoever’ from Britain’s Brexit vote.

Chris Millington, an analyst at Numis, said: ‘Redrow’s full year results are marginally ahead of Numis’ estimates and we are leaving our forecasts for 2017 unchanged.

‘The company has seen strong trading post the EU Referendum and the private forward order book stands 54% up yoy, which gives a good underpinning to 2017. Whilst Redrow’s shares have recovered much of the reduction seen post Brexit and now only trade c.10% below 23/06, they still look good value.’ ”

http://www.thisismoney.co.uk/money/article-3775641/Housebuilder-Berkeley-slams-stamp-duty-hikes-liquidity-crunch-UK-property-market.html