“Universal credit: Urgent report calls on ministers to push back any votes over ‘major areas of concern’ “

“Major areas of concern remain with , a group of MPs warn today in an urgent report calling on ministers to push back any vote on the flagship welfare reform.

The Commons Work and Pensions Committee claims that getting “managed migration” – the process of transferring claimants from existing benefits to universal credit – wrong when it starts in mid-2019 could “plunge claimants into poverty and even leave them destitute”.

Despite money being allocated for universal credit at the Budget, the committee warns that “major areas of concern” about the welfare reform remain.

It adds that MPs in the Commons have not had a chance to scrutinise and report on the revised regulations brought forward by the government in November, and claims the indicative timetable suggests “there will be no opportunity for expert scrutiny”.

While a specific date has not yet been allocated for the vote by the government, the committee recommends that no vote take place until the Social Security Advisory Committee (SSAC) has been able to report on the regulations.

The report states: “These regulations have a profound effect on the lives of millions of people, including some of the most vulnerable in society. It is impossible to overstate the importance of getting them right.” …

https://www.independent.co.uk/news/uk/politics/universal-credit-vote-report-warns-major-areas-concern-government-ministers-a8645526.html

“At least 320,000 homeless people in Britain, says Shelter”

“At least 320,000 people are homeless in Britain, according to research by the housing charity Shelter.

This amounts to a year-on-year increase of 13,000, a 4% rise, despite government pledges to tackle the crisis. The estimate suggests that nationally one in 200 people are homeless.

Shelter says its figures, which include rough sleepers and people in temporary accommodation, are likely to be an underestimate of the problem as they do not capture people who experience “hidden” homelessness, such as sofa-surfers, and others living insecurely in sheds or cars, for example.

Newham in east London is ranked as England’s number one homelessness hotspot, with at least one in every 24 people in housing insecurity. More than 14,500 people were in temporary accommodation in the borough, and 76 were sleeping rough.

In the capital as a whole, 170,000 people – equivalent to one in 52 – have no home. Westminster had the most rough sleepers, 217, followed by Camden, with 127. In Kensington and Chelsea, the UK’s richest borough, there were over 5,000 homeless people – equivalent to one in every 29 residents.

The figures indicate how homelessness and housing insecurity is spreading beyond its traditional heartland of London into the wider south-east and Midlands, and the impact of high rents and welfare cuts ripples outwards.

Outside the capital, high homelessness rates were recorded in Birmingham, Luton, Brighton & Hove, Slough, Dartford, Milton Keynes, Harlow, Watford, Epsom, Reading, Broxbourne, Basildon, Peterborough and Coventry.”

https://www.theguardian.com/society/2018/nov/22/at-least-320000-homeless-people-in-britain-says-shelter

“IRONY ALERT: Former Work and Pensions Secretary Esther McVey on her income cut”

“Hypocrisy in British politics comes as no surprise to your mole, who has recently had to report on Brexiteers with second homes in Europe, the Mail discovering closed borders are bad, and liberals defending the gulag. But this latest IRONY ALERT has slapped it right in the snout.

Esther McVey, the recently resigned Secretary of State for Work & Pensions overseeing Universal Credit’s disastrous roll-out, has tweeted to the general public about her lower wages after stepping down from the government post.

“By resigning, my salary has been halved,” she tweeted, to a nation of people experiencing punitive sanctions, delayed payments, cuts to their benefits, rent arrears, loss of income, eviction, food bank use, and less money for their disabilities, illnesses and child support thanks to her former Department’s policies.

In what McVey clearly thought was a SICK BURN in response to a guy on Twitter suggesting jokingly that she should be sanctioned for leaving a job voluntarily (as is the case under the DWP’s social security system), she clarified that – actually, yes – she did suffer a loss of income when she left her job.

This wasn’t quite the zinger she hoped it would be, however, considering the horrifying lack of self-awareness that someone on an MP’s salary – who had presided over a government system making people worse off against their will – would think it appropriate to point out the loss of income from their own political decision.

https://www.newstatesman.com/politics/welfare/2018/11/irony-alert-former-work-and-pensions-secretary-esther-mcvey-her-income-cut

Extracts from the UN report on poverty – yes, it IS a political choice

“Extracts from the UN report on poverty in GB by Professor Philip Alston,
​16 Nov 2018

• 14 million people, a fifth of the population, live in poverty. Four million of these are more than 50% below the poverty line,1 and 1.5 million are destitute, unable to afford basic essentials.

• For almost one in every two children to be poor in twenty-first century Britain is not just a disgrace, but a social calamity and an economic disaster, all rolled into one.

• The Government has remained determinedly in a state of denial. British compassion for those who are suffering has been replaced by a punitive, mean-spirited, and often callous approach apparently designed to instill discipline.

• In England, homelessness is up 60% since 2010, rough sleeping is up 134%.
​In-work poverty is increasingly common and almost 60% of those in poverty in ​the UK are in families where someone works.

• Low wages, insecure jobs, and zero hour contracts mean that even at record unemployment there are still 14 million people in poverty.

• One pastor said “The majority of people using our food bank are in work…. Nurses and teachers are accessing food banks.”

• The costs of austerity have fallen disproportionately upon the poor, women, racial and ethnic minorities, children, single parents, and people with disabilities.

• The Equality and Human Rights Commission forecasts that another 1.5 million more children will fall into poverty between 2010 and 2021/22 as a result of the changes to benefits and taxes, a 10% increase from 31% to 41%. Sanctions against parents can have unintended consequences on their children.

The experience of the United Kingdom, especially since 2010, underscores the conclusion that poverty is a political choice. Austerity could easily have spared the poor, if the political will had existed to do so. Resources were available to the Treasury at the last budget that could have transformed the situation of millions of people living in poverty, but the political choice was made to fund tax cuts for the wealthy instead.”

More Guardian letters on poverty, inequality, austerity and political cruelty

The UN envoy’s visit and report concluding that “Austerity has inflicted misery on people” (Report, 17 November) could not be more important. His confirmation that poverty and humiliation has been heaped upon millions of vulnerable men, women and children by this government has to be a spur to action for us all. As Philip Alston said with great clarity, “in the UK poverty is a political choice”. A deeply shameful one. For once, someone listened to those who are struggling to survive and care for children without homes, healthcare or an income. After all, a personal or health crisis can plunge anyone into poverty.

We can all get caught up in the demands, distractions and problems of our everyday lives (including Brexit), but this reflects on our humanity and it is to our shame if every one of us does not continue to fight against these punitive policies with every fibre of our being. Rising destitution and a generation of children suffering deprivation must never become the new normal. Food banks and practical help are essential in the short term, but we have to achieve change and constantly reject government rhetoric denying the devastating impact of austerity policies and denigrating vulnerable people as “undeserving”. All this while tax cuts are given to the rich. None of us can stand by.
Liz Udall
Carshalton, London

• At last, someone has looked behind the curtain of Brexit Britain and found what really fuelled the anger. It took the UN’s rapporteur just two weeks to see the reality, but Labour under Jeremy Corbyn has consistently failed to highlight this issue as a key factor in the Brexit vote, ignoring the reality that has been obvious for years as wages stagnated and working conditions worsened under Tory austerity policies after the financial crash.

Austerity policies have plunged millions of British people into poverty; even in the prosperous part of London where I live we have several regular beggars and Big Issue sellers, as well as rough sleepers in several doorways and in our church halls, all as a direct result of continuing Tory nastiness.

But let’s not worry, the art market is booming and someone just parted with a few million dollars for some trinkets worn by Marie Antoinette, so some of us have plenty. I wonder where they got it from?
David Reed
London

• Your article quotes Philip Alston saying that child poverty in Britain is “not just a disgrace but a social calamity”. I fear that Brexit shenanigans will swiftly drown his voice, but I would nevertheless like to add a caveat to his conclusions. Child poverty is a more palatable way of describing the poverty of parents. This is not just semantics but results in different policies and practice. The former is more likely to lead to stigmatising and humiliating handouts to children, such as free school meals or sanitary provision. If we accept that millions of parents are struggling to do their best for their children then we will seek different solutions, such as a living wage for all (including those under 25) and a benefit system that doesn’t drive people to desperation. It is through adults that we can and must address the poverty of children.
Carole Easton
Chief executive, Young Women’s Trust

• It has become all too clear that it is not enough to describe elephants in the room to government ministers who as a matter of policy do not recognise elephants (Editorial, 19 November). The time has come for the anti-poverty lobby to set our own national objectives to relieve the debt, hunger and ill health of impoverished UK citizens. The good health and wellbeing of every citizen in or out of work must become a national priority.

The level of the statutory minimum wage, unemployment benefits and pensions must be set by referring to minimum income standards research, with particular attention given to maternal nutrition. Rents must be controlled. Such policies for preventing poverty-related mental and physical ill health, infant deaths and shortened lives, with adequate minimum incomes and truly affordable housing, can be paid for by capturing for the public good a small percentage of the large increases in the value of British land. That ought to lead to the abolition of council tax and business rates, and even to a reduction of income tax. Land value is currently captured only for private benefit, much of it by national and international speculators.
Rev Paul Nicolson
Taxpayers Against Poverty

• No surprise that Philip Alston has found the government is in denial about the effects of its welfare policies or that it is now dismissive of his findings. But this latest denial only reinforces Mr Alston’s assessment. It is also yet another example of the complete inability of this government to show any understanding or ability to change policies in the light of evidence.
Judy Stober
Bruton, Somerset

• I have just come back from a session at the local food bank in a small town in Devon. A young homeless man has been sanctioned a whole month’s universal credit (£246). His “crime”: he failed to attend an interview at the jobcentre because he was ill. With him was a friend: sanctioned for 168 days. His “crime”: he started work and failed to let the jobcentre know. They stopped his benefit, but he was still sanctioned.

So the rise in food bank use is nothing to do with universal credit?
Angela Ford
Devon

• Gateshead council is not the first to find a link between universal credit and suicide (Report, 16 November). Activists have been raising this issue for years now, often carrying a banner listing the names of the dead. Nearly everyone in the mental health field – as well as those who work in social care or for the police – recognises the link between the current benefits system and suicide risk.

There are aspects of universal credit that seem almost designed to produce or exacerbate mental health problems, from the anxious, shame-provoking initial six-week wait which drives so many people to food banks, to the frequent loss of income, to the relentless pressure for even those whho are seriously ill or disabled to display constant work readiness, to the allocation of household income to one person, even if that is someone who has been convicted of domestic and financial abuse. I could go on.

If the government is serious about promoting mental health and preventing suicide, it would scrap universal credit as an urgent priority before more people die. It may only be one factor in a suicide attempt, but that one factor is often the final straw.
Dr Jay Watts
Consultant clinical psychologist

• Thank you for using the front page of Saturday’s Guardian to highlight the findings of the UN’s poverty envoy, particularly as this has featured little elsewhere in the media. Other news including the turmoil over Brexit, though massively important, must not let us lose sight of the harsh realities in the lives of many in our desperately unequal society.
Jan Westwood
Chapel-en-le Frith, Derbyshire

• Did you pray for forgiveness in church on Sunday, Mrs May? You should hang your head in shame.
Anne Page
Shoreham-by-Sea, West Sussex”

https://www.theguardian.com/society/2018/nov/19/angered-by-the-damage-that-austerity-does-to-the-poor

“UN inspection highlights “gutted” local government”

“Local government in the UK has been “gutted” by government policies reflecting the “dismantling of the social safety net”, a United Nations report has found.

Since the onset of austerity, cuts to local government funding have transferred service costs to users who are “least able to pay”, according to Philip Alston, the UN’s special rapporteur.

Alston, who examined UK poverty on a 12-day tour, said local authorities are “even struggling with the basic services they are statutorily obligated to provide”.

This, he said, was just one of the ways the “overall social safety net is being systematically dismantled”.

The UN official referenced the National Audit Office’s finding that local government has incurred a 49% cut in funding since 2010-11, and highlighted the effect this has had, with Northamptonshire County Council’s unprecedented section 114 notices.

Alston said: “Local authorities, especially in England, which perform vital roles in providing a real social safety net have been gutted by a series of government policies.

“Libraries have closed in record numbers, community and youth centres have been shrunk and underfunded, public spaces and buildings including parks and recreation centres have been sold off.

Alston claimed that 14 million people – one fifth of the population – live in poverty, and noted that Institute for Fiscal Studies calculations predict a 7% rise in child poverty between 2015 and 2022.

Despite these factors, Alston claimed ministers were in “a state of denial” about UK poverty.

“The ministers with whom I met told me that things are going well – this is not the story I heard in my travels through Wales, Scotland, Northern Ireland and in quite a few cities in England,” he said.

Other areas in which social security have been undermined include cuts to legal aid and benefit reductions.

A government, however, said it “completely” disagreed with the UN’s analysis.

“With this government’s changes, household incomes have never been higher, income inequality has fallen, the number of children living in workless households is at a record low and there are now one million fewer people living in absolute poverty compared with 2010.

“Universal credit is supporting people into work faster, but we are listening to feedback and have made numerous improvements to the system including ensuring 2.4 million households will be up to £630 better off a year as a result of raising the work allowance.”

Alston’s full report will be presented to the UN Human Rights Council in Geneva next year.”

https://www.publicfinance.co.uk/news/2018/11/un-inspection-highlights-gutted-local-government

Priorities: Work and Pensions Minister – fifth one in just over 2 years

“Amber Rudd has replaced Esther McVey as secretary of state for work and pensions, becoming the fifth person to be appointed to the position since Iain Duncan Smith resigned in March 2016.

McVey relinquished her post after quitting Theresa May’s cabinet in disagreement over the Brexit deal, which she says “does not honour” the result of the referendum.

Over the past two and a half years, the work and pensions secretary role has resembled a game of musical chairs: Stephen Crabb, Damian Green, David Gauke, Esther McVey and now Amber Rudd have all been in the hot seat. On average, since March 2016, the secretary of state for work and pensions position has swapped hands every six and a half months. …”

https://www.moneyobserver.com/news/amber-rudd-becomes-fifth-work-and-pensions-secretary-march-2016

“Universal Credit Is Fuelling A Rise In Unpaid Council Rent, BBC Panorama Reveals”

“Council leaders have warned Universal Credit could halt house-building because of a surge in unpaid rent caused by the flagship benefits reform.

An investigation by BBC Panorama found that council tenants on Universal Credit owe on average £663 in rent, two-and-a-half times more than the £262 owed by those still on housing benefit.

The programme reveals that in Flintshire in North Wales, one of the first areas in the UK to receive the new system, the amount of rent owed to the council by people on Universal Credit is £1,424 in average – or six times the amount owed by those on the existing system.

The local authority says evictions in the county are up by 55% compared to the same time last year, and it has spent an extra £270,000 on advice staff to cope with the increasing numbers of people needing help.

The figures were based on Freedom of Information responses from around 130 councils that manage social housing. …”

https://www.huffingtonpost.co.uk/entry/universal-credit-rent_uk_5be89c53e4b0e84388993c8d

“‘I’m scared to eat sometimes’: UN envoy meets UK food bank users”

“At Britain’s busiest food bank in Newcastle’s west end people loaded carrier bags with desperately needed groceries as unemployed Michael Hunter, 20, took his chance to spell out to one of the world’s leading experts in extreme poverty and human rights just how tight money can get in the UK today.

Previous destinations for Philip Alston, the United Nations rapporteur on the issue, have included Ghana, Saudi Arabia, China and Mauritania. But now his lens is trained on Britain, the fifth richest country in the world, and he listened as Hunter explained an absurdity of the government’s much-criticised universal credit welfare programme.

Users have to go online to keep their financial lifeline open, but computers need electricity – and with universal credit leaving a £465 monthly budget to stretch the three people in Michael’s family (about £5 each a day), they can barely afford it with the meter ticking.

I have to be quick doing my universal credit because I am that scared of losing the electric,” he said. Alston mentally logged the situation, ahead of a report ruling on whether Britain is meeting its international obligations not to increase inequality. But it was not just the computer that was too expensive to power.

“Universal credit has punched us in the face,” said his mother, Denise, 57. “Before much longer people will turn to crime. People will smash the windows to get what they want. This is going to cause riots.”

The Hunters’ story was just one of a long list of stark insights into life in poverty delivered by the people of Newcastle to Alston during his trip to uncover what austerity is doing to the people of the UK and “to investigate government efforts to eradicate poverty”.

Last year his no-holds-barred UN report into the impact of Trump-era policies on the US brought a stinging reaction from the White House. The odds are that Alston will say the UK is far from doing enough to meet its obligations. In 1976 the UK ratified the UN covenant on economic, social and cultural rights agreeing that policy changes in times of economic crisis must not be discriminatory, must mitigate, not increase, inequalities and that disadvantaged people must not be disproportionately affected.

But first he must gather evidence, and Newcastle is a good place to start. It was the first city to introduce the new all-in-one universal credit (UC ) welfare payment. The council says central government cuts and rising demand for services mean 60% is being wiped from its spending power between 2010 and 2020. …

Some people have to work five zero-hours jobs to make ends meet, said Phil McGrath, chief executive of the Cedarwood Trust community centre. The trust is encouraging residents to engage in local and national politics to have their voice heard. It is paying off with some people who have never voted turning out at the last general election, he said.

Mike Burgess, who runs the Phoenix Detached Youth Project, told Alston how 18 publicly funded youth workers in the area in 2011 had dwindled to zero today. He described how a young man he worked with was in hospital for months after having a kidney removed. The jobcentre said he had to get back to work or face being sanctioned (losing benefits). He went to work in pain, but his employer realised and said he was not fit.

“There’s no safety net for my lad or people with mental health problems,” he said.

And that is the hidden cost facing many at the sharpest end of austerity in Newcastle.

“In the last two or three weeks we have seen a massive increase in numbers of people with mental health issues and people with breakdown,” said McGrath, blaming benefit sanctions and a lack of social and mental health workers to catch people. “People are just being ground down.”

https://www.theguardian.com/society/2018/nov/08/life-on-the-poverty-frontline-un-turns-its-gaze-on-uk

Universal Credit – the tide turns

Claimants could be up to £7,500 a year worse off:
https://www.thesun.co.uk/news/7689479/you-could-lose-up-to-7500-a-year-on-universal-credit-new-study-reveals/

For two days a week, I can’t afford to eat:
https://www.mirror.co.uk/news/politics/two-days-month-cant-afford-13441040

Benefits freeze could cost Tories next election:
https://www.independent.co.uk/news/uk/politics/theresa-may-benefits-freeze-david-davis-justine-greening-conservatives-universal-credit-a8623356.html

Universal Credit: leading article in “The Times”

“Moral Debit

The botched and underfunded rollout of universal credit is starting to cause real hardship for many of the poorest and most vulnerable members of society.

The shocking deprivation revealed by our investigation today has many causes, but the proximate explanation for the misery being endured by the poorest members of society is the mismanaged and underfunded introduction of universal credit. Despite the extra resources announced in last week’s budget, and the welcome signs that the Department for Work and Pensions is listening to concerns about the impact of the scheme, additional finance and further reform is required.

For many years, universal credit was the holy grail of welfare reform. Rolling the six major benefits into one monthly payment would simplify an over-complex system and ease the transition of claimants into work. The former work and pensions secretary Iain Duncan Smith was passionate about universal credit. Her Majesty’s Treasury under George Osborne was less so. As soon as he was able to deliver a budget, in 2015, not dependent on Liberal Democrat votes, Mr Osborne cut £3.2 billion from the new super-benefit’s funds. Soon afterwards Mr Duncan Smith resigned. His big idea, however, limped on, dogged by IT disasters and an exchequer more interested in cuts than reform.

There was and is much to recommend a simplified system. Multiple benefits are so complex that not even some officials, let alone claimants, understand them. The benefit system has, by common consent, trapped generations of Britons in poverty and dependence. Tax credits failed sufficiently to incentivise work, and work is rightly seen as the best long-term solution to rebuilding self-esteem and helping deprived communities.

Yet whatever its faults, the complex system being phased out generally had the merit of keeping a roof over its beneficiaries’ heads and food on their tables. The introduction of universal credit has seen a distressing rise in debt and evictions, hunger and queues at food banks and diseases more normally associated with the 19th century than the 21st, such as rickets and scurvy. The former prime minister Sir John Major has warned of poll-tax style disorder if hardship is not alleviated. By 2023 seven million people will be receiving universal credit. Figures suggest that without reform, 3.2 million households will lose out while only 1.2 million will benefit. The hardest hit will be the self-employed, the disabled and those with more than two children.

The single most urgent reform required is that existing benefits should continue to be paid up until a claimant’s migration to the new system is complete. At present there is a five-week hiatus between the last old payment and the first new one. The government has agreed to shorten this period by 2020, but that is too far away. Poor people live a hand-to-mouth existence. They tend not to have savings or freezers full of food or relatives who can tide them over. They go broke instantly. Hence the phenomenon of teachers buying shoes for pupils and children wolfing down five bowls of cereal at school breakfast clubs.

It would be naive to imagine that all hardship is caused by lack of money. Poor parenting, substance abuse, and other addictions such as gambling play their part. However, a monthly payment can be challenging to people not in the habit of budgeting that far ahead. Domestic violence campaigners have criticised the fact that under universal credit, the household payment is made to the main earner rather than the main carer — a problem for women in abusive relationships or in families dealing with substance abuse.

With public sector pay unshackled and wages starting to rise, not only is welfare still frozen but now it emerges that the transition to a new system has plunged many of the country’s poorest inhabitants into destitution. As Sir John commented: “That is not something that a majority of the British people would think of as fair.” He’s right. It isn’t.”

Universal Credit – even “The Times” can’t stomach it now

Today’s “Times” has several stories about the iniquity of Universal Credit. The “benefit” that you can’t get until you have had at least 5 weeks with no benefits at all.

This follows on from the story Owl printed yesterday about the 9 year old girl from Devon trying to find a job to help her widowed father and two siblings:

https://eastdevonwatch.org/2018/11/07/universal-credit-forces-devon-girl-9-to-beg-for-work-after-mum-died-and-dad-lost-job/

The Times has a story about 150 children in a school who desperately need its breakfast club – some eating 5 bowls of cereal because they are so hungry.

A family with 2 children where the father works 12 hour days who can’t afford to pay for a new fridge freezer or even think about Christmas.

The Times notes:

“a Times investigation into poverty in Britain, which discovered that:

• More families stand to lose than gain under the new universal credit benefit, according to a new analysis.

• In-work poverty is higher than at any time in two decades and rising faster than the rate of employment.

• Malnutrition has tripled over the past decade.

• Mr Duncan Smith threatened to make a Treasury official “eat his balls for breakfast” during a row over universal credit.”

As an EDW reader notes:

“Where is the Tories’ moral compass? The article in yesterday’s EDW reduced me to tears… Fat cat bankers – not one went to jail …”

“Universal Credit forces Devon girl, 9, to beg for work after mum died and dad lost job”

“A nine-year-old girl begged for work to feed her family after delayed Universal Credit payments left her dad skint.

The girl made a heartbreaking plea on the phone to a charity, telling how her mum died and that her dad had recently lost his job as a lorry driver in Torbay.

And a five-week delay in her father’s first Universal Credit payment meant the family was left with barely and food.

She said: “I’ll do anything. I don’t mind cleaning floors, making beds,” The Mirror reports.

Ellie Waugh, who took the heartbreaking call yesterday, said the ­youngster was “really worried because her family didn’t have any money”.

She offered to do “any” job to help buy food and get her two younger siblings Christmas presents.

The little girl added: “I don’t want to let them down.”

Ellie said: “I can’t tell you how horrendous it was hearing a child beg for work in this day and age.

“She told me, ‘I don’t mind cleaning floors, making beds. My daddy has always worked and he says you have to work to get things. I’ll do anything I can so I can buy my brother and sister a Christmas present. I can cook and I don’t mind working on a Saturday and Sunday or after school.’ After the call I just cried. Hearing that is like we’ve gone back to Victorian times.”

The dad was raising the three children alone in Torbay after his wife died four years ago. The girl contacted Humanity Torbay, which provides food banks and support for the vulnerable.

CEO Ellie reassured the brave child she would not have to work. She called her dad, who wants to remain nameless, and promised food and support.

Ellie said: “He cried because he was embarrassed but because he is proud of her. Proud that she loved her brother and sister so much she wanted to help them. He said they were literally down to their last few bits in the freezer.”

Ellie and her volunteers visited the family with food parcels last night.

Offers of support also flooded in, with strangers donating Christmas turkeys and presents.

The dad said: “I’m very proud of my daughter and ­horrified I’ve been reduced to this. It’s humbling that people want to help us.”

Ellie has invited Theresa May and work and pensions secretary Esther McVey to visit her charity, but is yet to receive a response.

She said: “I want them to see the reality of what Universal Credit is doing, to see the look of ‘no hope’ in people’s eyes when they come asking for food.”

Lib Dem MP Christine Jardine said: “It is heartbreaking that a young girl was so worried about her family she begged a charity for work. Tory ­ministers cannot put their hands over their ears and pretend they can’t hear her.”

https://www.devonlive.com/news/devon-news/universal-credit-forces-devon-girl-2190936