Local authority staffing: expand or shrink?

Artificial intelligence and automation in the public sector could render almost 250,000 administrative roles obsolete, the Reform think-tank has concluded.

In a report published today, Reform examined how public sector productivity could be improved, while achieving better outcomes and saving money. …

… Current staffing arrangements are “bottom-heavy”, the report found. In primary care, there are 10 receptionists for every 14 clinicians, and almost one per GP. In government, 37% of civil servants fill roles defined as administrative. …

… Away from the technology sphere, improved management practices would also help to boost productivity. As such, leaders should be trained to learn from mistakes rather than focusing on attributing blame, the report advised. Moreover, to get the best out of their employees, managers should be allowed to motivate them as they see fit, “unencumbered by rigid pay and performance management structures and role definitions.” …


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