“Bovis to pay £7m to compensate customers angry at poorly built homes”

Owl wonders how many affected homes are in East Devon, given the coruscating remarks made about the company here recently – particularly in Axminster by Councillor Douglas Hull, though Councillor Moulding did not seem concerned.

Oh, and Cranbrook … Cranbrook … poor, poor Cranbrook. Already with district heating problems, estate rents and garages too small for cars …

“Bovis Homes is being forced to pay £7m for “remedial action” to fix customers’ homes, after irate owners spent their own money fixing faults at newly built properties.

Angry homeowners formed a Facebook group with some accusing Bovis of pressuring them to move in to incomplete houses to hit sales targets.

Bovis’s boss on Monday apologised to customers for the poor quality of their houses and promised he would “make sure [we] finish their homes to their satisfaction”.

Earl Sibley, Bovis’s interim chief executive, announced the £7m “customer care provision” as home owners prepare to protest at the company’s annual meeting in Tunbridge Wells in May. …

… More than 1,400 have joined the Bovis Homes Victims Group on Facebook while others have posted a series of videos showing their poorly built homes on YouTube. Marc Holden, one of the group’s administrators, had said: “We are not going to stop our active campaign. There are a lot of unhappy people.

“We were getting a lot of people joining the group just before Christmas who were posting about being ‘encouraged’ to complete by 23 December, some were being offered money and other incentives.”

The company conceded that some customers were “offered an incentive to complete before the year end” but insisted that all of the homes were “habitable”.

Chad Clifton said he and his wife were “forced” to complete on their four-bedroom Bovis house in Brockworth, Gloucestershire, on 23 December and found the fridge had not been fitted and that the hallway was unfinished – just two points out of a list of 115 defects. They were offered £350 and a free move. “We were told we didn’t have much choice – if the house is ready we have to complete on 23 December.”

Rob Elmes said he was offered £3,000 if he and his wife completed on 23 December, but declined the offer because there were so many defects with the £320,000 three-bedroom property in Inkberrow, Worcestershire. “It became one of the most stressful weeks we have endured,” Elmes said. “[It was] not the Christmas we were hoping for.” …

https://www.theguardian.com/business/2017/feb/20/bovis-to-pay-7m-to-compensate-customers-angry-at-poorly-built-homes

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