Claire Wright: “Director of Ladram Bay Holiday Park attempts intimidation at public meeting”

Carter family (Ladram Bay, Greendale Business Park and other businesses) prefer absent Hugo Swire MP to present DCC councillor Claire Wright. Surprise, surprise!

“A director of Ladram Bay Holiday Park ordered me to be silent and leave a public meeting last night, which was called to discuss traffic concerns associated with his business.

The meeting, which was held in the restaurant of Ladram Bay, was arranged at the behest of myself and Otterton Parish Council, following widespread concern over the level of traffic and size of vehicles travelling to and from the caravan park.

It was attended by around 70 Otterton residents, who were largely exasperated and angry about the problems caused by the continually expanding caravan park.

At the end of the meeting I outlined three key concerns that I had heard in the meeting, in order to seek assurances from the management team. They were on:

• frequent use of retrospective planning applications
• continual expansion (a huge increase in the number of lodges and caravans)
• level of traffic and size of vehicles travelling to and from the park and funding potential mitigating road improvements

But before I could get more than a sentence out, Robin Carter approached me and asked me to stop talking. He added that I wasn’t welcome and that I should leave.

His co-director, Zoe House, added that the members of the public were there at their invitation (I had just mentioned my letter that was delivered to every house in the village).

The room sort of erupted at this point and there were shouts of:

“Let her speak!” “She’s our representative!” “Leave her alone!”

Robin Carter, whose family also own the controversial Greendale Business Park at Woodbury Salterton, told residents that I wasn’t their representative. Hugo Swire was. He added that I was not going to “canvass for votes” on their property.

I replied that I was Otterton’s Devon County Councillor and was entitled to speak at a public meeting.

I said I would like to finish my points. But after almost every sentence, Mr Carter interjected with similar remarks – and to more shouting from outraged residents.

One of my points was that if highways officers identified any road improvements whether Ladram Bay might consider contributing funding. Seeing as Robin Carter was standing right in front of me, I directed this question at him.

He then moved so close it felt as though he was actually squaring up to me. Someone called out: “That’s intimidation!” I asked him to move back, which he did but only slightly. He glared angrily and carried on addressing me in a low menacing voice.

Mr Carter said that if I had these points to make I should raise them in a private meeting, not in public and that I should hurry up and finish what I was saying.

I replied that I had already attended a private meeting with his co-director, Zoe House and the parish council in August. That many of these points were already made and surely now was the time, with residents present, to provide these assurances.

Cue further glaring and, no answers.

Many residents came up to me afterwards to thank me for standing up for them, and to Mr Carter.
***************************
The meeting started with a PR video set to music, which struck me as entirely the wrong note. It was the sort of video that would have been more appropriate for investors. Then the Ladram representatives read out a list of accolades awarded to the company.

Management team Steven Harper-Smith and Will Tottle who ran the presentation and fielded questions seemed out of their depth at times and as a new member of staff, Mr Harper-Smith was unaware of the continual retrospective planning applications.

People complained they couldn’t hear. It wasn’t helped by the loud thumping music coming from downstairs, which I asked to be turned down. It wasn’t.

Some of the management team’s points, such as the new £10 fee (increased from £5) for parking on site, which they claimed reduced congestion in the village and was “not a money making scheme” was met with understandable derision. How can this improve traffic and parking in the village?!

They said that their letters to visitors included a line about driving carefully through the village. That this was “a journey” and the start of a positive relationship with the parish council.

A traffic survey carried out in August by a group associated with the parish council found that around 35 per cent of traffic travelling through Otterton is generated by Ladram Bay. Another survey is imminent.

The incredible claim by the management team that traffic hadn’t increased much over the years and that all roads were busier, was met with loud and understandable frustration. The park has expanded massively over the years, with hundreds of pitches – and the traffic has increased with it!

I should add here that on my visits to Otterton I have observed a genuine and real problem with the level of traffic on the road and the absolutely enormous caravans and lodges that make their way through the village and residents tell me, knock walls down, erode banks and damage trees and hedges.

There was acknowledgement of this damage and a promise to repair it. How further damage is prevented is another issue, when the road is simply too narrow for the size of the loads.

Someone asked for a commitment for a maximum number of lodges so the village could have peace of mind on further development. This was supported by clapping.

The management team did not commit to this.

Someone else suggested that the lodges should be brought in by barge instead.

One resident said the number of cars increasing in the village was not related to Ladram Bay. It was due to people having more cars. It was clear that this view was not shared by the vast majority of residents.

Someone else described the traffic situation as “horrendous.”

Then the thorny subject of planning was raised. Ladram Bay is in an Area of Outstanding Natural Beauty and in a coastal preservation zone. The landscape is highly protected under a number of strong policies. Yet planning consent keeps being given for expansion. And many of these planning applications are submitted after the building has taken place.

One resident spoke on this in a very informed way about this. He asked why the dog walking area was now a car park and said there was no point in objecting to the planning application as the trees had already been removed. The team were vague on this but the new general manager did say that in future what they did would comply with planning consent.

Parish council chairman, John Fudge told the meeting that the parish council had objected to the application but it was approved by East Devon District Council’s planning committee.

This started a bit of a debate in the room and how people are not notified about planning applications. And why there is one rule for them and another for Ladram Bay.

An attendee asked the Ladram Bay owners to liaise with the village and said that the park should “have the decency to talk to the village” over planning applications and it was no surprise that there was “distrust and a complete lack of confidence” in the business by residents.

A resident of Ladram Road said she had been hit twice by vehicles and there needed to be speed deterrents. The management team agreed.

A resident of Fore Street said that she takes her life in her hands every time she leaves her house and that traffic is travelling too fast.

Someone replied that community speedwatch found few cars travelling over 30mph but that was too fast anyway. That the village needed a 20mph zone.

(This is something I have been investigating and will continue to do so).

John Fudge, parish council chairman spoke at the end of the meeting to thank people for coming. He said the parish council would work with Ladram Bay to improve the situation. He said he believed there was a genuine desire on the part of the caravan park to improve things.

Directors, Robin Carter and Zoe House remained silent throughout the meeting. Until I spoke at the end.

What do I think of Robin Carter’s behaviour? I think it was aggressive and an (unsuccessful) attempt at intimidation. It was totally inappropriate and completely unnecessary. I am a key representative of Otterton people and I am entitled to attend and speak at a public meeting.

A thriving business on the edge of Otterton is a positive thing. Otterton Mill is also a successful local business. Yet I haven’t heard a single complaint about Otterton Mill. All the complaints I have heard have been about the attitude of the senior management team at Ladram Bay, their lack of consideration and the effect that their continual expansion plans have on the village.

I am hoping that this will be the start of a more positive and considerate relationship between residents and Ladram Bay. Local people deserve better.”

http://www.claire-wright.org/index.php/post/director_of_ladram_bay_attempts_to_silence_me_at_public_meeting

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