“District heating network outage leaves Cranbrook without heating or hot water”

Owl has brought up the dangers of this contract frequently!


“Cranbrook was left without heating and hot water on Sunday morning.

The new town in East Devon has its heating and hot water supplied by the UK’s first community-wide energy scheme based on emissions-free renewable energy sources.

The project, to be funded by the Department of Energy and Climate Change, is based at E.ON’s energy centre in Cranbrook to the east of Exeter.

The district heating network supplies the whole of the town and residents are required to sign up to the scheme.

But residents in the town reported that on Sunday morning they were left without heating or hot water and that it is not the first time that it has happened.

Sarah Jenkins, Acting Town Clerk for Cranbrook Town Council, said: “The Town Council is aware that there was an outage on Sunday morning and I understand that it lasted about one and a half hours. I do not know how many homes were affected.

“The Cranrbook Consortium was made aware immediately on Sunday morning and has followed up the matter with E.ON.”

Several residents contacted DevonLive.com to report they were facing problems.

E.ON have been contacted but have not responded to request for comment.

E.ON though has an 80-year contract to supply Cranbrook, and once people have bought into a development, residents are locked into a deal with E.ON and are not allowed to fit solar panels or heat source pumps and, whether or not they use their heating, remain liable for often large standing charges which include maintenance and repair of the infrastructure.”