” … Research from the organisation, which represents the interests of homeowners to the house building industry, suggest that only two-thirds of new homeowners are happy with the way their builder resolved any defects with their home.
And even the developers themselves acknowledge the problem.
The Home Builders Federation own satisfaction surveys show a rise in the number of customers reporting snags – from 93% in 2015 to 99% in 2018.
That data comes just weeks after the government said they were considering removing Persimmon from the Help To Buy scheme after increasing concerns over the quality of its building work.
And there is rising alarm from consumers and experts about the severity of these so-called snags.
Timothy Waitt has become a specialist on construction cases at Anthony Gold solicitors. “I’m not talking about dodgy kitchen units – I’m talking about major structural failings that affect health and safety.”
Mr Waitt is getting enquiries on a near-daily basis on these kinds problems and is fearful a skills shortage in construction means that is just the tip of the iceberg.
“I do not think we’re talking about deliberate decisions to miss out on key expensive structural elements,” he explains.
“This is about carelessness. I think that is arising is that people are making mistakes, potentially because they do not realise the significance of what they are doing, due to a lack of training, a lack of experience and a lack of supervision.” …
A Ministry for Housing, Communities and Local Government spokesperson says the government wants to see more good quality homes: “We know more needs to be done to protect consumers, and our New Homes Ombudsman will protect the rights of homebuyers and hold developers to account.”