Surely if homes are built properly, at the right price and without greedy director bonuses very little customer care would be needed and no culture change would be required! And if you can’t build enough decent houses due to skills deficits, you set up a training scheme OR build fewer houses.
That will be £1 million consultancy fee for Owl within 14 days, please.
“The UK’s most profitable housebuilder, Persimmon, is launching an independent review of its customer care, culture and the quality of its work as it attempts to move on from an executive pay scandal and complaints over its new-build homes.
The review, to be led by an independent chair, Stephanie Barwise QC of Atkin Chambers, will look into Persimmon’s customer care approach, systems and culture, quality assurance processes, and the speed and consistency of its response to issues. It said the findings would be published by the last quarter of 2019.
Persimmon faced an investor revolt last year after a pay scheme tying rewards to share price performance c aused a furore, with £500m in bonuses paid out to 150 executives amid a sector-record annual profit of £1.1bn on the back of the government’s help to buy scheme. …”