Residents in Cranbrook are tied to the E.on district heating plant for 80 (EIGHTY) years.
From Cranbrook Town Council website:
“In September, the Town Council complained to E.on on behalf of the residents about the continuing service disruptions which continue to be suffered by a significant proportion of residents.
The Town Council feels that six years into the project residents should not find themselves without a service other than in extreme circumstances. We also raised concerns in relation to the apparent lack of global resilience within the Energy Centre and the district heating scheme, asking for steps being taken to ensure that the residents of Cranbrook will not experience a loss of service again in the future.
As a result of our correspondence, E.on have been reviewing their network and have exchanged their temporary energy centre in phase 4. The other temporary energy centres are also being monitored for performance and resilience. Communication has also improved, as residents will note that recently they have been informed by text or email when planned maintenance was taking place. We could urge residents to ensure that E.on have their contact details e.g. mobile phone no. and email.
E.on will be holding customer open evenings again in the New Year at the Younghayes Centre to make it easier for residents to attend. We will publish the dates once they are confirmed. We cannot urge residents enough to take those opportunities to raise problems with E.on – as otherwise they won’t know.”