Owl says: No worry – soon there won’t be any hospitals to complain to or about!
“The survey of over 600 Gransnet members reveals that:
of those who were concerned about the treatment of their older relative, just over half (58%) complained
two-thirds (67%) of those who complained do not believe complaining makes a difference
over 1 in 3 (35%) respondents said there were occasions where they were concerned about the care or treatment of their older relative in hospital
almost 1 in 3 (31%) felt that the hospital staff did not have an adequate understanding of their older relative’s condition or care needs.
The survey also reveals wider concerns about communication with older patients and their families:
2 in 5 (40%) participants did not feel they were kept informed about their older relative’s condition in hospital and were not given enough opportunities to discuss their care and treatment;
1 in 3 (33%) respondents felt they were not adequately involved in decisions about their older relative’s care and treatment.
Poor communication is a factor in around one third of all complaints the Ombudsman service investigates about the NHS in England. …”