Would you take business advice for your small business from our Local Enterprise Council/Serco?

The Heart of the South West Local Enterprise Partnership is obsessed with growth, mostly because it has promised an over abundance of it.

So, it is interesting to receive an email from their “Growth Hub” to see what it promises:

https://www.heartofswgrowthhub.co.uk/

Well that’s nice – they offer advice. Always helpful, though Owl guesses it depends where the advice comes from.

Is it from those “business leaders” on the Board of the LEP? Or one of the board member councillors (though many of those seem to have had either little business experience, none at all, or so long ago that computers hadn’t bedn invented).

No, scroll down to the bottom of the email and you get:

Our mailing address is:

Serco Employment, Skills and Enterprise
Envoy House
61 Longbridge Road
Plymouth, Devon PL6 8LU
United Kingdom

A company which offers outsourcing services all over the world, particularly in the UK.

So what does Wikipedia have to say about Serco?

“The 2017 Paradise Papers revealed that Appleby carried out a risk assessment of Serco and noted it had a “history of problems, failures, fatal errors and overcharging” and had faced allegations of fraud and cover-ups.”

https://en.m.wikipedia.org/wiki/Serco

and an article in The Guardian saying that, in Australia, outsourcing with Serco is “an accident waiting to happen”:

https://www.theguardian.com/australia-news/2018/apr/23/outsourcing-ndis-contact-centres-to-serco-an-accident-waiting-to-happen

and a Telegraph Business article headed:

“Serco recovery still on ‘long and winding’ road, says boss Soames”

The boss of troubled outsourcer Serco has warned that its road to recovery will be “long and winding” as its strategy to concentrate on providing services to governments means it is exposed to political changes.

Rupert Soames said the business’s five-year plan remained on track, after its shares were hit when the company today announced that last year its revenues fell by 13pc to just over £3bn … .

https://www.telegraph.co.uk/business/2017/02/22/serco-recovery-still-long-winding-road-says-boss-soames/

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