“Two years after buying their £325,000 house from developers Bovis, Craig Wakeman and partner Tracey Bickford are still waiting to move in after discovering their dream home was riddled with 354 defects, many of them structural.
The couple told BBC Radio 5 Live Investigates buying the house was “one of the worst decisions we’ve ever made”.
Nine out of 10 new home buyers surveyed by the New Homes Review found defects in their houses.
Bovis apologised that the family’s “customer journey with us has been so disappointing over the last two years,” and said it was “completely focused on putting right what has gone wrong”. …