Times: “Persimmon faults are exposed on TV”

“Pressure is about to return to Persimmon, with a television investigation set to reveal more concerns about the quality of its properties and customer service.

Britain’s New Build Scandal, to be aired tonight on Channel 4 as part of its Dispatches series, will feature an inspection of a new Persimmon home that found 295 faults, 70 per cent of which were so serious that they violated building regulations, including a fire door that did not close, leaking sinks, unsealed showers and faulty waste connections.

Britain’s most profitable housebuilder is responsible for one in seven homes sold via the government-backed Help to Buy mortgage scheme and in February became the first to report an annual profit of more than £1 billion. Based in York and a member of the FTSE 100 index of leading shares, it was embroiled in a pay scandal last year when Jeff Fairburn, 53, chief executive at that time, was awarded £81.6 million under a long-term incentive scheme put together in 2012 and linked to dividends and the share price.

Persimmon apologised to the customers featured in the programme, including two whose home was uninhabitable for three months after buying it. “We fully accept that on too many occasions in the past we have fallen short on customer care and we can and will do better,” it said.

Last month The Times revealed Persimmon had removed complaints about the standard of its homes from Facebook after taking over the administration of a group targeting customers on the social media site.”

Source: Times, pay wall