Dartmouth residents have been without water since early this morning (December 1). South West Water are still exploring an ‘alternative supply’ following the major outage, which is ongoing at time of writing (9.15pm).
Toby Codd www.devonlive.com
The outage was first reported at 5am and the latest Twitter update from the water supplier was at 4.17pm. They said: “We are still investigating the cause for supply issues, we aim to have an update in the next few hours.
“We are also looking into the possibility of providing an alternative supply of water, We will keep you updated. Sorry for any inconvenience.”
By 7pm, the water had not been restored with residents beginning to ask questions on social media. One person asked South West Water when the issue was likely to be resolved, with the supplier replying that they did ‘not have an update on any information’.
The South West Water reply read: “Good evening Lauren, unfortunately we do not have an update on any information. We are still trying to locate where the issue is. As soon as we have an update we will advise you.”
Another reply to a different resident at 7.33pm said: “Good evening Philippa, the reason you have had no communication is because there has been nothing to communicate. We have been investigating since 5 AM and have not been able to locate where the issue is. We will keep you as updated and informed as possible.”
At 8.28pm, South West Water told a customer that a water collection point had been set up at the Stoke Fleming Village Hall. It said customers would be notified when the collection point was put in place.
Anthony Mangnall, MP for Totnes and South Devon, said that he will be speaking with the water supplier to get an update on the disruption at 8.22pm. He added that ‘residents have already had to wait far too long without water.”
He tweeted: “I will be speaking to @SouthWestWater shortly to get an update on the water disruption to Dartmouth and the surrounding areas. Residents have already had to wait far too long with out water.
“I will post further information as and when I receive it.”