East Devon District Council response to Housing Ombudsman report
An East Devon District Council (EDDC) spokesperson said:
“The total number of Housing Ombudsman complaints for the period 2021/22 was five and in four of those cases we let our tenants down – details of which can be openly found on EDDC’s website – having been reported to our Cabinet. We accept the Ombudsman’s findings and continue to take a learning approach to all outcomes. We recognise where the areas of improvement are for us, two key areas being improved communication with residents as well as improved record keeping. Both issues have been impacted by high levels of vacancies we have experienced in the housing team. We are reassured to note that the vast majority of housing complaints received (97%) during 2021/22 were resolved locally, indicating that our internal complaint procedure is working effectively in providing resolution and remedy for our residents at the earliest possible stage. That said, any finding of maladministration by the ombudsman is something that we need to learn from”.