One of the examples cited in the article is from Cranbrook. See last paragraph of this post. Though most problems in this area seem to centre on Axminster.
“Bovis Homes, one of Britain’s biggest housebuilders, faces a potential class-action lawsuit from a group of buyers who accuse it of selling houses riddled with defects.
Puneet Verma bought a five-bedroom house with his wife for £485,000 in Milton Keynes two years ago but says he still has a list of 120 snags. He is now consulting two law firms, Leigh Day and Slater & Gordon, about taking group action.
“I have had a survey done by a chartered surveyor that categorically states the workmanship is extremely poor and that Bovis is not in compliance with building regulations,” Verma says. “Bovis has treated, and continues to treat, its customers appallingly and now the only way to get our problems resolved is to take legal action.”
Verma is aiming to raise a £100,000 fund through a £100 contribution per homeowner, assuming 1,000 of the 2,500-strong Bovis Homes Victims group on Facebook sign up.
It has been almost a year since the housebuilder issued a profit warning and was accused of paying thousands of pounds in cash incentives to get buyers to move into unfinished homes. As the scandal widened, the company set aside £7m to fix defects and appointed a new chief executive.
A year on, some Bovis homeowners say they will be spending Christmas in houses that are riddled with faults, including leaks, moving and creaking floors, lack of insulation and sewage backups, as well coping with shoddy workmanship.
Ian Tyler, the chairman of Bovis, apologised to buyers in May for “letting them down” and admitted the firm had been cutting corners to hit ambitious targets. The company says it slowed production to iron out build problems, retrained sales staff and set up an advisory homebuyers panel, which has met once.
Dave Howard, who set up the Facebook group with his wife, Ann, and who sits on the panel, doubts whether Bovis has made any progress on improving build standards and customer service. He claims homeowners who report problems are being referred to the National House Building Council (NHBC), the standard-setting body and main home construction warranty provider for new-builds in the UK. But in the first two years after purchase the housebuilder is responsible for rectifying defects.
“We have had constructive contact with the new customer experience director, but there are too many people hitting brick walls with Bovis and NHBC,” Howard says. “Some new customers have had better experiences but that seems to have slipped too.”
Bovis says: “We have made significant changes to how we operate in 2017 and a growing majority of our customers would now recommend us to family and friends.
“We remain determined to make things right for customers who raise warranty items and apologise to those to whom we have not previously delivered the high levels of quality and service they rightly expected.” …”
[The article concludes with several examples of bad workmanship in various parts of the country including this one] …
Pete Oldham and his wife, a retired couple, bought a three-bedroom semi-detached house in Cranbrook, Devon, for £234,995 in December 2015. “All the floors move,” Oldham says. “When you walk into a room the furniture moves. They haven’t fitted things properly but are in denial.” He says the floor joists should be 400mm apart, not 600mm. There has been a breakdown in communication with Bovis and he has been referred to NHBC.”