Is this the district heating? Not a good ad for Eon or Cranbrook …
“A young disabled mum with 15-month-old twins has told how the dream of finally moving into a permanent home in Cranbrook – after being rehoused four times since they were born – has turned into a nightmare.
Amber Owen-Jones has not seen her children for five days because they are having to live with her mother in Somerset as their new ‘freezing’ two-bedroom housing association property has no hot water or heating.
Last Friday, the 19-year-old and her partner Michael Korth, 21, picked up the keys to their new home and say that when they realised not all the utility services were working, a LiveWest employee notified energy provider Eon by emailing them their tenancy agreement to get a new account set up. …
However, they say they were told someone won’t be coming until today, October 30, and no time was confirmed.
Amber said: “Eon were refusing to turn our hot water and heating on. The house is absolutely freezing.
“My children even had blue feet as we have no carpets. Eon kept saying they will sort it out on Wednesday, but it’s not acceptable. …”