Furthermore take it as read if you are cutting a service that will have a detrimental effect on a current service user, it cannot be done without consulting those affected.

At the same time understandably your clients [written for lawyers dealing with local authorities] may be tempted to carry out a low-profile consultation for a number of reasons, not least the cost and fear of agitation of organised and political objections.

Well that’s local government.

[The paper goes on to set out current case law on consultation]

… what does this mean in a nutshell? It means that where there is a duty to consult going through the motions will not do. If there is a prescribed method such as set out in the primary or secondary legislation or by a code it must be followed and at the stage where the consultation feedback can be taken into account in the final decision making. Furthermore the case made clear that while there is no general common law duty to consult persons who may be affected by a measure before it is adopted an obligation to consult may arise because of the common law duty of fairness.

This year (February 2016) the Cabinet Office published guidelines on consultation. These are to be treated as expectations for local government too.

What this now means for consultation

The Courts have made a restatement as to who should be consulted and on what basis for consultation. This is of general application for all consultation. The key message is that consultations must be carried out fairly.

This can be summarised as Who, How, When, What and an Evidence Based Analysis:

1. Who do you consult? – In broad terms it is to let those who have a potential interest in the subject. In terms of who must be consulted the demands of fairness are expected to be somewhat higher when an authority contemplates depriving someone of an existing benefit or advantage than when the claimant is a bare applicant for a future benefit.

2. How? – So if a person is likely to lose something or be worse off, then they should be specifically identified and consulted. In Haringey all those affected were written to and the letters were hand delivered. This is considered to be sound practice. So if you know that an individual or household will be adversely affected an attempt must be made to contact them by preferably personal calling and hand delivered letters or by phone call and this be re-enforced by press releases and street and notice poster media.

Twitter “tweets” or council web pages augmented with Survey Monkey are not good enough on their own. If there are partners involved in the services such as health authorities or the third sector, get them involved and seek their view on the consultation and its message even if they may one day turn out to be objectors better you are on cordial or respectful terms with them.

3. When do you consult? – So when should consultation take place? You have to do it with sufficient time to let people know what you are thinking of doing, telling them what your options are and giving them time to reflect upon it and give their views to you that you can take them into account so:
Firstly – consultation must be at a time when proposals are still at a formative stage and give sufficient reasons for any proposal to permit a person to in the court’s words “give an intelligent consideration and response”.

Secondly – adequate time must be given for consideration and response, and,

Finally – the product of consultation must be conscientiously taken into account in finalising any statutory required proposals. This should be evidenced by a briefing document presented to the decision making body

4. On what basis? – The purpose of a statutory duty to consult is to ensure public participation in the local authority’s decision-making process. In order for the consultation to achieve that objective, it must fulfil certain minimum requirements.

Meaningful public participation in the decision-making process, in a context with which the general public cannot be expected to be familiar, requires that the consultees should be provided not only with information about proposals such as a draft scheme or policy, but also with an outline of the realistic alternatives, and an indication of the main reasons for the authority’s adoption of its preferred option.

The courts say that there is an obligation to let consultees know, “what the proposal is and exactly why it is under positive consideration”, and telling them enough (which may be a good deal) to enable them to make an intelligent response”.

5. An Evidence Based Analysis – Consultation will only be of use if the data collected from the consultation is properly handled and objectively managed.

This means there must be a sound methodology for data collection, processing and analysis. Responses must be clearly presented and not cherry picked so as to support a particular preferred approach.

This means the findings of a consultation are backed by evidence and where assumptions are made reasons for doing so are identified such as for example statistics supplied by other accredited organisations such as Government sources.

Consultation plans

What does this mean for services particularly in the context of austerity?

The key message is that the quantity and quality of information may need to be re-examined. Thus any strategy or policy likely to have an impact on the community needs to be founded on proper consultation. This is best done by drawing up a consultation plan.